More than 90% of passengers are satisfied with public transport services in Ireland, according to research undertaken on behalf of the National Transport Authority (NTA) by Kantar MillwardBrown.
2,545 customers were interviewed from 24 May to 30 June 2018, including users of Dublin Bus, Bus Éireann, Iarnród Éireann and Luas.
According to the findings, 93% of passengers are satisfied with the service provided by their transport operator – a 2% increase on November 2017, when the research was last carried out.
Satisfaction with Bus Éireann services remained relatively unchanged at 83%. However, 31% said the service had improved in the last year (significantly up from 25% in 2017).
There has also been significant improvement in satisfaction relating to comfort levels, ability to get the first bus and making connections to other transport.
Once again Dublin Bus performed well, with 95% satisfied with their service. This represents an increase of 3% compared to the previous round of research.
Dublin Bus performed well for satisfaction relating to comfort, getting to the destination on time and overall frequency of service.
