School bus pass and ticketing platform ShuttleID has launched a new driver app that offers live vehicle tracking and real-time ticket scanning data combined in a single system.
Following a successful trial with a number of transport operators, the Live add-on is now available to operators who want to develop or maintain direct relationships with schools and customers. With the new driver app, passengers and parents can see the exact location of their vehicle in real-time, accessible directly from the mobile ticket on their phone.
ShuttleID said that the new app allows operators to add value to their services, enhance their safeguarding credentials, provide reassurance to passengers and parents and gain the capability to see when passengers are boarding in real-time from the back office.
ShuttleID Director Chris Bell commented: “Our original system offered operators the benefits of technology for a great price, without the need for a network connection during the journey. Since the pandemic, we’ve seen an increasing appetite for technology from end users and clients and our Live add-on was the next logical step for our platform.”
Tetley’s Coaches of Leeds was the first transport operator to take part in the trial. Ian Tetley, Managing Director of Tetley’s Coaches, said he now plans to roll out the new Live add-on across all school services it operates: “We are excited to promote and offer this to both new and existing customers. Allowing passengers to track their service has already seen a drop in phone calls to our operations team. It gives passengers peace of mind when we are experiencing delays that the services are on their way. We are seeing a greater demand from customers not only on our school bus services for real-time tracking and passenger data but also from our corporate clients, with many now requesting these features as standard. ShuttleID ticks so many boxes for us, we couldn’t operate as efficiently as we do without it.”
