One of the point made many times over the last couple of years and was brought up at the recent CPT Conference is that with a few exceptions, the coach and bus industries have a habit of just ‘’getting on with it and not publicising the work they do day-in, day-out to keep people moving. Whether that’s at corporate, office or individual level, there are often stories which go by unnoticed. Social media is a good way to see some of what is going on around the industry, and a number of stories popped up on CBW’s feeds in the last couple of weeks, including these from LinkedIn…
Stagecoach in Cumbria & North Lancashire’s Operations Director Tom Waterhouse shared this excellent customer care story from local social media, a great example of driving and depot staff going the extra mile to reunite shoppers with their shopping.
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