The new QR schema has made it possible for Passenger’s mobile app technology to interact securely with the operator’s contactless ticket machines and validators, supplied by TransMach; a QR code on mobile app tickets makes it easy for the driver to know whether a scanned ticket is valid. Rob Crawford, Financial Director at Thetford-based Coach Services, commented: “We’re delighted to have worked with Passenger and TransMach on this. Introducing QR scanning to our buses will reduce the need for our drivers to check mobile tickets being shown to them on the myTrip app. With one thing less to think about, this means they’ll be able to concentrate on maintaining the first-class experience our customers have come to expect from Coach Services.”
Based in the UK, ticketing technology provider Transmach collaborated on the development with Passenger and implemented the schema within its TM920 handheld and TM500 on-bus ETMs. Coach Services uses TM500 ETMs across its 16-bus fleet.
Transmach Director Minesh Vandra added: “By working closely with Passenger we’ve been able to offer this new mobile ticket scanning capability to Coach Services. We’re delighted to be collaborating with our partners to make it easier for them to deliver a high-quality service.”
Dan Claydon, Product Manager at Passenger, thanked the operator for its collaboration: “Our thanks go to Coach Services, who have worked closely on this project with us. The capability is now available as a turn-key solution for any bus operator using Passenger’s myTrip multi-operator mobile app with TransMach’s ETMs”
