Lothian’s City Sightseeing concession has been voted as the best of all City Sightseeing operations worldwide
Lothian Buses’ City Sightseeing Edinburgh tour has been named the best in its worldwide portfolio of tours by City Sightseeing Worldwide. Operating under the Edinburgh Bus Tours umbrella, City Sightseeing Edinburgh has been part of the city’s tourism fabric for 23 years, and operates 365 days a year. The tour uses a fleet of low-floor Wrightbus double-deckers, which are to be the subject or a re-engineering programme to equip them with electric drivetrains.
City Sightseeing Edinburgh was named the Best Operator at the City Sightseeing Worldwide Annual Conference in Hanoi, Vietnam, in November, thanks to what City Sightseeing says is its impeccable fleet, great corporate communication, compliance and high score on safety management, excellent customer service, fabulous brand presence throughout the city, and a noticeable investment in the operation, including the number of employees, buses, maintenance, customer service and staff training.
Lothian Managing Director Sarah Boyd said: “We are so incredibly proud of the entire Edinburgh Bus Tours team whose hard work, passion and dedication has cemented our business as the best in the world. From our talented tour guides and skilled drivers, to expert ticket-sellers and retail people, to those working behind the scenes in sales and marketing – this achievement would not be possible were it not for every person in the team.
“We’re so pleased to have received this award from City Sightseeing Worldwide, widely recognised as a benchmark for quality tour services across the globe.”
Founder and CEO of City Sightseeing Worldwide Enrique Ybarra added: “After being among the favourites for Best Operator every year, we are delighted to have recognised City Sightseeing Edinburgh this year with the top award among our 100-plus operators worldwide. Lothian Buses is a great partner that does a fantastic job every day of showing its travellers everything that’s unmissable in Edinburgh. The service it provides to the city and its passengers perfectly represents the level of excellence we strive for across our portfolio.”
