Alexander Dennis has launched a new version of its AD24 digital aftermarket platform, offering new and improved features to customers.
The new platform has been designed for desktop computers, tablets and mobile phones alike, says the company. UK customers have been able to sign in to the new platform since 2 September, with customers in New Zealand, Hong Kong and Germany successively following over the coming months. It brings together six core functions that give bus operators’ engineering staff control of their relationship with AD24’s wide range of aftermarket services: parts, service, fleet performance, fleet maintenance, technical publications, and accounts.
The Fleet Performance and Fleet Maintenance features are currently in beta trial with selected customers ahead of a wider release later this year.
Alexander Dennis says all functions are intelligently interlinked with relevant direct links provided at every touchpoint to give an intuitive user experience that saves time and increases productivity for bus operators’ staff by removing the need to switch between applications or make manual enquiries across different communications channels.
Customers continue to have the option to place orders by phone or email, and these orders are also now logged and shown in the online platform to provide operators with a single overview of interactions with AD24 and to allow records to be accessed more easily.
Digital Customer Solutions Director for Alexander Dennis Richard Jackson said: “The new AD24 online platform is a step change for bus operators. It transforms access to our wide range of aftermarket services and puts the customer in control through intuitive navigation, intelligent connections and comprehensive reporting all with a single log-in.
“Our new AD24 platform has been developed in-house from the ground up after speaking to customers to understand their needs. It helps operators grow their business by transforming the way engineers manage their fleets. The uptake from our 1,500 registered users in the UK has been fantastic and is already reaching 20,000 weekly page views, and we look forward to making the new AD24 online platform available internationally.”
