USA The Jacksonville Transportation Authority (JTA) in Florida says it has significantly improved the on-time performance (OTP) of its bus network, most notably on its high-demand route 30, through a strategic deployment of Optibus’ Predictive Runtimes software using real-time data from Mosaiq by Snapper Services.
In autumn 2024, JTA’s Service Department began searching for ways to improve OTP and enhance schedule reliability throughout the day. A particular concern centred on recurring delays near a local high school during peak student traffic hours.
JTA used Optibus’ Predictive Runtimes product, which uses real-time data to generate optimised journey times that are designed to better reflect current operating conditions. The engine is powered by data from Snapper Services, whose Mosaiq Transit Intelligence Suite processed the agency’s real-time vehicle positioning data and made it available via API. Using data collected in autumn 2024, Optibus’ software analysed traffic patterns and proposed refined timetable suggestions. JTA planners cross-validated Optibus’ recommendations against its own data and found that the predicted times closely matched actual performance metrics, providing the confidence needed to proceed with updates. According to JTA, after the changes, drivers reported that trips were running ‘right on the nose,’ and the agency noted cost savings from reduced timetable delays.
“With Optibus’ Predictive Runtimes, we improved route 30’s on-time performance from 83% to 94-98%, making travel more reliable for our passengers and operations smoother for our team,” said Planner Tavis Bader. “We improved OTP by more than 10 percentage points, giving our passengers more reliable service and making daily operations smoother for our team.”
