Claire Walters, Chief Executive at Bus Users UK, offers a reminder that the actions of passengers can contribute significantly to a bus’ punctuality
We all hate waiting. For anything, ever. We’ve all got used to on-demand entertainment, zapping food in minutes and even speed-dating. We’ve never been very happy when a bus is running late but nowadays we really don’t like it, even when it’s within the Traffic Commissioner’s five-minute window!
At Bus Users, issues with punctuality and reliability feature in the top three types of complaint received from passengers every year. Late buses mean missed appointments or job interviews, less free time (especially in areas with low frequency services), less income for local shops and services, and a drop in passenger numbers among people who have other travel options.
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