Accessibility audited

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Dawn Badminton-Capps, Director for England at Bus Users, discusses the outcome of the charity’s recent Accessibility Audit and how the industry could improve

In 2021, as work stepped up on Bus Service Improvement Plans, we joined forces with Disability Rights UK and CPT to make sure disabled people were given a voice. Our three virtual ‘Let’s talk accessibility’ events and a follow-up round-table discussion brought together disabled people, charities, local authorities and operators to find out what the barriers are when it comes to using public transport and what can – and is – being done to overcome them. Some of the issues raised were complex, requiring equally complex solutions such as vehicle re-designs or enhanced technology. Others were breathtakingly simple but had no less impact on people’s lives and their ability to travel.

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