Arriva Bus & Coach has recently achieved recognition under the International Quality Management Standard ISO 9001.
Steve Hodkinson, Managing Director, said: “We set out on this journey to ensure we could deliver outstanding customer service, consistently and reliably. By implementing a quality-led culture and a range of well-defined processes to support this, we are able to focus our efforts on achieving ever higher levels of customer satisfaction.
“Continuous improvement is a key part of the company’s ethos and the requirements of ISO 9001 for the management of quality throughout the business support this approach strongly.”
Arriva Bus & Coach was supported throughout the development by Harry Whitehead of QA Consultancy Services Limited, a company which specialises in consultancy, design, development, implementation and maintenance of quality and health and safety management systems.