Following the news of changes to the operation of Sheffield’s Supertram network, which moves from a contract with Stagecoach to the control of the South Yorkshire Mayoral Combined Authority under a new company, South Yorkshire Future Trams, TravelMaster, the multi-operator ticketing organisation for South Yorkshire, has issued a clarification on the impact this has on its tickets.
TravelMaster is a partnership of local operators, and has reassured passengers that there will be no real change to TravelMaster tickets including its CityWide, RConnect, SYConnect, SYConnect+, GetAbout and GetAbout+ products, which continue to be valid on trams in South Yorkshire.
TravelMaster General Manager John Henshall said: “TravelMaster is issuing this news release to help put people at ease as there has been a lot of rumour and misinformation being spread on social media and other channels so we wanted to make sure our customers knew our products would continue to be accepted.”
He added that there will be one change which will affect people who buy tickets on the TravelMaster website and collect on board trams, as that functionality will no longer be available on trams but will continue to be available on First South Yorkshire and Stagecoach Yorkshire buses.
The new TravelMaster app released in June 2023 is becoming the most popular way for customers to buy tickets in advance and load them to their smartcards, with over 10,000 users and numbers continuing to grow, he said.
