South Wales operators Cardiff Bus and Newport Bus have announced an upgrade of their mobile ticketing system from Monday 17 May. The upgrade will allow customers on route 30, which is run jointly by both operators between Cardiff and Newport, to use their mobile app ticket on both providers’ vehicles. Previously, valid tickets were not recorded electronically, and the operators say that this will help them to better understand what journeys that are being made and when they are being made, to ensure the service offers the best possible journey opportunities for customers.
The app upgrade is unique to the two Welsh operators, who use different app providers. The Cardiff Bus app is hosted by Passenger, whilst Newport Bus uses the Ticketless platform from Urban Things. Commercial Director at Cardiff Bus, Gareth Stevens, said: “We are thrilled to have been able to collaborate with Newport Bus on this exciting mobile app upgrade. We run a successful joint service between Cardiff and Newport, and it was extremely important to us that our customers have the best possible experience whilst using both bus services between the two cities.
“This upgrade will allow our customers to travel seamlessly between Cardiff and Newport, without the need for multiple tickets or mobile apps. This is extremely exciting for us all at Cardiff Bus and we are looking forward to our customers being able to experience the benefits of this new feature.”
Morgan Stevens, Director of Delivery at Newport Bus, added: “This is an extremely exciting collaboration between Newport Bus and Cardiff Bus. Our joint 30 service has been a great asset to both cities providing an important link between the two as well as serving a number of employment centres throughout the route. Due to the popularity of the service with both commuters and customers using leisure facilities in both cities, it is important that we continue to make improvements that will add benefit to the customer experience.”
