Claire Walters, CEO of Bus Users UK, asks whether cashless bus services can lead to patronage decline
Congestion is clearly a growing problem for buses, and not just in London. While this has been the case for years now, TfL insists on citing congestion as the predominant reason for the recent fall in passenger numbers, almost to the exclusion of any other factor. Others blame online shopping and lately, cycling, but there’s clearly an elephant in the room. […]
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