CCTV now indispensible, says coach dealer

News stories are free to read. Click here for full access to all the features, articles and archive from only £8.99.
CCTV is a vital tool in helping keep insurance premiums low, says BASE, which has been working with Centrad for nearly a decade. CENTRAD

With operators increasingly worried about false insurance claims and high premiums, Beulas and MOBIpeople importer BASE Coach Sales says that adopting technology such as vehicle CCTV solutions is one way to help mitigate and reduce expensive premiums. The company says that having sought to partner with a vehicle CCTV supplier that not only supplied quality-led products, but also had extensive experience of the marketplace and would act as an ongoing consultative voice for the business, it is pleased to have now been working with Tamworth-based Centrad as its CCTV partner of choice for almost a decade. Centrad remains a key partner, says BASE, and has a long track record of working with coach operators given that the company’s Managing Director, Geoff Cross, is a former operator himself.

BASE says that the majority of its coaches are now fitted with the Centrad product, with between eight and 12 cameras to capture footage of the rear, sides, and front as well as along the interior, including the stairwells, helping to reduce insurance premiums for buyers. General Manager at BASE Coach Sales Nick Dodgson commented: “With insurance premiums being at an all-time high the importance of having evidence-based solutions retrofitted onto our vehicles has never been more vital. This is further highlighted by the fact that we have had numerous conversations with customers who have been informed by their insurer that without vehicle camera systems in place, they are more or less uninsurable.

“The changes to the Highway Code in recent years have also brought about a new hierarchy of road users, meaning drivers who operate vehicles that can cause the greatest harm in the event of a collision bear the greatest responsibility to reduce the danger they pose to others. With greater expectation and responsibility on drivers to ensure they are operating safely on the roads, technological support, such as CCTV camera systems, is required in order to mitigate the threat of unsolicited claims or claims where the coach driver isn’t at fault.

“This has caused a huge paradigm shift in driver attitudes towards cameras, as where previously they felt such solutions evoked a Big Brother feel, many who drive for our customers now claim they feel they cannot carry out their role without them – largely because they know they have a safety net at all times if an incident does occur, whether that involves passengers, other vehicles or vulnerable road users.”

Nick added: “CCTV has become a fundamental tool for operators, which is why aligning ourselves with the right partner was vital, not simply for us as a business but to also ensure our customers are adequately protected at all times. With Centrad we have found a provider that is well-respected within the bus and coach industry, quality-driven, and receptive coupled with an exemplary aftersales support.

“Camera systems ultimately remove the debate in identifying who’s at fault in the event of an incident as operators can use footage as clear tangible evidence. Without such solutions in place, insurers openly state that fighting against insurance claims would be extremely difficult – highlighted by the fact that the vast majority of customers now request to start day one with their vehicle having a camera system installed, nor would we recommend otherwise.”