Chalkwell has launched a new Twitter account, @ChalkwellLondon, for commuter customers following a recent survey into communications and traffic updates.
Chalkwell will post live updates about its commuter services and where customers can provide the operator with instant feedback. Delays of up to 15 minutes will be sent out via Twitter using the new @ChalkwellLondon account, while delays of more than 15 minutes, or diversions, will be sent out via text service and Twitter.
Customers who follow Chalkwell on their existing Twitter service @Chalkwellcoach will still be able to do so, though it will be used for Chalkwell activities other than commuters.
In a separate development, Chalkwell has also announced that it will shortly be trialling a new radio system on two of its coaches.
Commercial Director Roland Eglinton said: “We are conscious of the need for our drivers to be able to communicate safely and effectively with each other and our base so that our services can be as reliable as possible.
“The trial of a new radio system follows consideration of a number of different options and if it proves successful we will roll this out to the rest of our commuter fleet.”