HONG KONG: Hong Kong operator Citybus is continuing the implementation of Velociti Solutions’ end-to-end technology which
it says will deliver more reliable and efficient bus services to its 1.2 million daily customers.
The operator is developing Hong Kong’s first purpose-built bus operations control centre to centralise and enhance service delivery across its extensive operations in Hong Kong, with Velociti’s Omnibus software suite at its core. Citybus says the software solution will enable it to improve reliability, reduce costs, enhance operational efficiency as well as more effectively coordinating its services across the whole of Hong Kong in response to customer demand, while laying a strong foundation for future optimisation, growth and importantly driving up customer satisfaction levels.
The solution will optimise every stage of Citybus’s operations, from network planning and operations to post-service analysis and financial reporting, driving operational focus and efficiency at every step, says Velociti. Central to this is the company’s Control360 platform, which will assist Citybus to proactively address operational challenges in real time.
Scheduled for completion in the second half of 2025, the new control centre at Citybus’ Chai Wan headquarters is central to its overall digital transformation strategy, supporting in parallel the pre-existing core operational skills with the delivery and the precise management of its franchise contract with the HKSAR Government. The new Citybus was formed in 2023 by the merger of the former Citybus and New World First Bus brands into a one organisation, with a fleet of over 1,800 buses and a network of more than 230 routes across high-traffic areas, serving both dense urban and interurban operations.
Managing Director of Citybus Richard Hall said: “At Citybus, we are committed to delivering the highest quality of service to our customers and stakeholders across Hong Kong, developing and enhancing our service offering on a continuous basis. Signing this partnership with Velociti Solutions is a key step in achieving those further goals and outcomes.
“Velociti’s advanced end-to-end technology will provide our commercial and operational teams with the tools to make faster, more informed decisions, improve operational efficiency as well as delivering a better experience for frontline colleagues and enhance the overall customer experience.
“By partnering with Velociti, we are ensuring our network’s ability to grow further, with the flexibility to respond dynamically to customer needs and drive continuous improvements in both service reliability and operational efficiency.”
Chief Customer Officer at Velociti Nick Brookes added: “We’re excited after an extensive tender process to partner with Citybus to enhance their critical business processes and systems. Our continuously evolving technology will empower them to not only meet industry demands but also lead in efficiency, customer satisfaction, and sustainable growth.”
