Bus users in Kuwait can now accurately plan their journeys with reliable real-time passenger information (RTPI), while benefiting from overall service enhancements. Citybus, a division of the privately-owned City Group Co and the largest public transport operator in Kuwait, has announced these improvements using systems from LIT Transit Ltd, a global provider of mobility technology solutions to public transport providers.
The operator aims to change the way passengers perceive and use public transport with a major technology overhaul, and is now uniquely positioned to address a major customer satisfaction issue, while at the same time transforming its operating model. It now has improved situation awareness, command, control and decision-making capabilities, while providing accurate real-time information to passengers.
Alvin Lewis, Systems and Service Delivery Manager at Citybus: “Bus travel is now a stress-free experience for the people of Kuwait, who previously arrived at a bus stop with zero service information. We are reaping the returns with a 5% increase in ridership thanks to the accurate real-time information generated and disseminated by LIT systems. What’s more, we have significantly better operational control, with a future-ready platform that enables demand responsive transportation. We have captured market share with new routes and scheduling enhancements, while significantly improving operational efficiency. Overall, passenger journeys are up 12% in the first year.”
Citybus says the platform allows it to utilise its bus fleet more efficiently and provide demand responsive services. Maintaining headway given traffic conditions is now possible, and daily operational insights allow for schedule amendments. This has all contributed to the uplift in passenger journeys.
“Together with LIT, we have put public transport in Kuwait in a completely different league. Not only have their systems given us the competitive edge, but we have set a new benchmark that will continue to raise standards for passengers,” added Alvin. “What’s more, their competitive subscription-based services enable us to reduce capital outflow while still implementing technology that’s at the forefront of the market”.