CitySwift extends NXWM agreement

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National Express West Midlands says it has seen improvements in service delivery after working with CitySwift. CITYSWIFT

Following improvements in service delivery, NXWM has extended its partnership with CitySwift for another three years

CitySwift has agreed a three year continuation of its partnership with National Express West Midlands (NXWM), which it says is the result of impressive year-on-year results, including improved bus punctuality and efficiencies.

Since September 2023, NXWM says that CitySwift’s advanced data technology has led to a reduction of more than 20% in late running, whilst customer wait times have been reduced and passengers per journey have increased. This followed strong results from previous years, the company said, leading NXWM to roll out CitySwift’s platform across its fleet of over 1,400 buses, which cover around 210 million passenger journeys per year across the West Midlands.

CCO and Co-founder of CitySwift Alan Farrelly said: “National Express West Midlands has been core to CitySwift’s product development since 2019, and we are thrilled to extend our partnership for a further three years. This next phase will enable National Express West Midlands to further strengthen their commitment to enhancing the public transport network and improving the passenger experience through our technology.”

Network Director at National Express Ed Rickard commented: “Our collaboration with CitySwift to deliver Spotlight for the benefit of bus users across the West Midlands, and in major cities across the UK, is a groundbreaking achievement for the National Express West Midlands and CitySwift teams. We are delighted to continue working in partnership with CitySwift over the coming years and proudly leading the charge in the UK when it comes to the use of AI-powered data and insights that are key to an efficient, cost-effective delivery of bus service performance for customers across our network.”

Colleague Andy Foster, Director of Bus Planning at National Express, added: “We are excited to be extending CitySwift’s performance optimisation capabilities across our bus network in the West Midlands. Traffic conditions on our region’s roads have worsened and can negatively impact the reliability of our services. However, using CitySwift’s analytics and optimisation tools our skilled schedulers and network planners have been able to respond effectively, maximising our productivity and efficiency while also reducing late running for customers that rely on our bus services.”