HONG KONG Cityswift has partnered with Citybus to offer the operator its latest innovations in AI and data technology to improve bus reliability, deliver optimal service levels, and provide an enhanced customer experience on Hong Kong’s public transport network. With a fleet of over 1,700 buses and a workforce of more than 5,000 employees, Citybus says the partnership marks a significant milestone. It is setting up a new AI-driven Operations Control Centre and expects the partnership to also lower costs through team and vehicle efficiency improvements while embracing digital transformation and technological innovation.
CCO and co-founder of CitySwift Alan Farrelly said: “Citybus’s goals and vision align with our mission to increase patronage by offering more frequent and reliable bus services, and to make public transport the preferred choice for all. We are thrilled to partner with Citybus, helping it achieve this objective through our transport data solutions as we work together to shape the smart cities of the future.”
Managing Director of Citybus Richard Hall added: “Citybus is unwavering in our commitment to investing in the long-term future for our business and the franchised bus system in Hong Kong. Thanks to CitySwift’s AI-powered performance management platform, we are poised to deliver an even more customer centric, efficient and agile network based on our strong operating foundations. We look forward to this new partnership with CitySwift and delivering an enhanced operating model achieving even greater outputs and ultimately a stronger and higher quality customer proposition, enhancing our business and growth opportunities in the future.”
