Transport charity Bus Users UK and the Rail Ombudsman are joining forces to improve services for public transport users and to raise awareness of the Alternative Dispute Resolution process which can help passengers and operators to settle complaints.
The two organisations are looking into a range of projects including workshops on complaints handling, on-street ‘let’s talk transport’ events to bring passengers and transport providers together, particularly in areas with no transport interchanges, and joint initiatives on passenger rights and alternative dispute resolution.
Announcing the collaboration, Bus Users Chief Executive Claire Walters said: “Both Bus Users UK and the Rail Ombudsman are committed to improving services for passengers and providing free and fair complaints resolution. Working together will harness the knowledge, resources and expertise of both organisations to ensure passengers have access to the very best transport services possible.”
Kevin Grix, CEO and Chief Ombudsman at the Rail Ombudsman said: “The bus and rail networks play a huge role in the lives of thousands of people every day across the country. We depend on them not only to get us to our places of work and to reach health appointments but to provide vital support for local economies. By joining forces, the Rail Ombudsman and Bus Users will be striving for accessible, inclusive and fair travel services for all passengers, and for industry wide best-practice and consumer protection.”
