GoMedia and Icomera to launch real-time passenger information service

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Onboard infotainment provider GoMedia has announced a partnership with Icomera to launch what it says is “the UK bus and coach industry’s first real-time customer information solution.”

The system will use live data to update passengers on the status of their journeys and allow them to plan their onward route.

In addition to being able to use onboard WiFi, with the new system installed passengers will have instant access to arrival times, assistance, onward travel options, and the ability to share their trip with others. This information will be available via passengers’ own smart devices, and will “significantly improve customer satisfaction” according to GoMedia.

Roger Matthews, Managing Director at GoMedia, said: “Passengers rightly expect seamless access to real-time travel data regardless of transport type. It is very exciting to be working with Icomera to make this a reality and to empower passengers to take control of their bus or coach journey.

“In a world where it is so easy to book almost anything via a smartphone, it is essential that our valuable public transport assets keep up with digital demand to reach a younger generation and entice passengers away from private cars.

“Increased use of public and shared transport is less harmful to the environment and we are proud that our solution can advise passengers on all their transport options, from their first to last mile, enabling them to make a greener choice.”

Dave Palmer, Managing Director of Icomera UK, added: “Icomera is pleased to be working with GoMedia to deliver this innovative joint offering for UK road transport operators.

“Through a combination of Icomera’s robust and highly performant X-Series technology platform and GoMedia’s award-winning infotainment solutions, passengers will have access to a range of features to keep them productive, entertained, and informed throughout their journey.”