CEO of Snapper Services Miki Szikszai discusses on-time performance insights from the Mosaiq Global Public Transit Index
The recent release of the Mosaiq Global Public Transit Index has surfaced fascinating insights into the on-time performance of bus networks across the globe. Among the cities evaluated, Tokyo stands out as the global leader in punctuality, when measured against what it means to be early, late or on-time.
Tokyo’s stand-out results are not merely a point of pride for its residents; they reflect a systematic commitment to performance. The Index analysed nearly 4.8 million trips across eight locations – including Auckland, Budapest, New South Wales, Vancouver, Stockholm, Ireland, and Washington DC – and revealed that Tokyo did not have a single bus leaving the first stop early during this time. This flawless record is crucial for building passenger trust. It demonstrates that it is possible to set and achieve very high standards.
Punctuality is essential in enhancing the passenger experience. In an era where time equates to value, public transit punctuality significantly influences whether people choose public transport over driving. In Tokyo a blend of robust infrastructure, cultural emphasis on timeliness, and a commitment to passenger satisfaction creates an environment where excellent on-time performance is not just an expectation but a reality.
The Mosaiq Global Public Transit Index explores what on-time performance means globally and how different networks can be compared to identify areas for improvement. For example, while Washington had the most late trips, this finding serves as an opportunity for growth. Understanding the underlying factors can help transit operators and authorities make informed decisions that enhance service delivery.
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