Managing your exposure to workplace violence

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Estimates show that 54% of perpetrators were strangers; in the 46% of cases where the victim knew the perpetrator, the offender was most likely to be a customer or member of the public known through work

What exactly is workplace violence? The Health & Safety Executive (HSE) defines it as: “Any incident in which a person is abused, threatened or assaulted in circumstances relating to their work. This can include verbal abuse or threats as well as physical attacks.” Not limited to incidents between colleagues or co-workers, it includes attacks against your people by members of the public or other third parties within the context of their job. Nor is it limited to physical confrontation: bullying via email or across social media represents one of the dark sides of new technology.[…]

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