North Wales coach and taxi operator Menyn’s Private Hire has obtained the prestigious Investors in People (IIP) for a second time.
Established in 2004, the Llanrwst-based company is run by husband and wife team Terrence and Maria Jones.
Mr Jones, Partner, told CBW: “The process is very thorough. They interview all staff in confidence as part of the audit.
“To be fair we were confident we could do it but you never know. It’s difficult to run a business today. By training staff we’re giving them a career – as opposed to ‘merely’ being a driver. This leads to excellent customer service, which in turns generates additional repeat business.
“We don’t have to advertise as we’re in the fortunate position of being able to rely on word of mouth. We work across North Wales and the North West of England.”
Mr Jones added: “It’s vital to have people in the driving seat who have and excellent rapport with customers. The training we give them makes drivers more confident with customers. Our staff are very proud to work for us.”
It is believed the only other Welsh operator to obtain IIP accreditation is Cardiff Bus.
Call Menyn’s on O1492 642422. Visit www.menyns.co.uk.