London-based MobilityTech startup Moonbility has partnered with National Express West Midlands to develop and trial a new computer vision-based technology known as WheelsOnboard which has been designed to provide real-time status updates for wheelchair bays on both trams and buses. The company says that research indicates that journeys take 49% longer for individuals with reduced mobility, including wheelchair and pram users, and believes that the lack of visibility into wheelchair bay availability significantly impacts public transport ridership, leading to 28% fewer journeys made by passengers with reduced mobility. By providing timely information about wheelchair bays, the WheelsOnboard technology aims to encourage more passengers to opt for public transport over private cars.
The project is being funded by Connected Places Catapult, with Transport for West Midlands providing support to ensure alignment with its future policies.
UX, Sustainability & Policy Lead at Moonbility Veronica Chang said: “The transport industry has been actively discussing how to improve accessibility for those with specific needs over the past five years. We’re thrilled to be collaborating with key stakeholders to develop this product under the umbrella of our flagship disruption management platform, bringing together diverse perspectives to ensure that the Future of Mobility becomes more inclusive.”
Head of Customer Experience at National Express West Midlands Adam Rideout added: “As a leading public transport operator, we are continually seeking solutions to enhance our service quality and passenger experience. Involvement in this project aligns with our vision to support the diverse needs of all passengers, fostering a more inclusive community within our bus network.”
