Mosaiq Insights simplifies contract management

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Snapper Services says its latest software updates allow secure sharing of data between operators and transport authorities. SNAPPER SERVICES

Public transport technology company Snapper Services has unveiled the latest update to its Mosaiq Insights platform, which it says is designed to promote trust and collaboration between transport authorities and operators, especially at a time when some are looking to transition towards bus franchising.

The new feature allows local authority users of Mosaiq Insights to securely invite operators to view their own on-time performance data in the transit analytics tool, meaning that operators can work out of the same platform with private access to their own data to ensure equal insight into performance information across the network. Authorities can work more closely with service providers to assess key performance indicators like reliability and punctuality and collaborate with operators to improve performance, says Snapper.

The company says that Mosaiq Insights customer West Yorkshire Combined Authority (WYCA) is already getting better insights into the performance of over 1,500 buses across its network. Travel System Manager at WYCA Graham Davies said: “Mosaiq Insights has been able to deliver our network data in a whole new way. As we move to a franchised model, we need to be able to sit around the table with operators and say ‘this is where things are going well, and where things aren’t going so well.’ Mosaiq Insights will be an essential part of our toolkit as we move forward into a franchised future.”

CEO of Snapper Services Miki Szikszai added: “Franchised networks are characterised by transparency and accountability. The latest update to Mosaiq Insights provides transit authorities and operators the same access to actionable performance data, helping build a collaborative and trusting partnership. All relevant parties can see exactly what is happening with a particular service, shifting the conversation towards how to continuously improve network performance.

“We’ve experienced first-hand what good practice looks like in a franchising environment. We previously supported Greater Wellington Regional Council (GWRC) in New Zealand by delivering accurate insights throughout its transition to a new contract model. Mosaiq Insights empowers transit authorities like GWRC and WYCA with data-driven solutions, making the move towards a franchised network as seamless as possible. For passengers, this means faster action and trusted services that prioritise customer values and needs.”