National Express Coventry announces changes following public consultation

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National Express Coventry has announced changes to its bus network in and around the city.

This is the first time the network has changed extensively in seven years, after significant developments have occurred in the city as well as changing travel patterns.

The operator has announced that the network changes will take effect from Sunday 22 September 2019.

Chris Gibbens, Commercial Director of National Express Bus, said: “Our current network of Coventry bus routes has remained relatively unchanged since 2012, however the local population and demand for bus services has increased. With so much change happening we also need to consider the future of bus travel in and around this vibrant city.

“During June and July 2019 we held a consultation on the proposed changes to our services. We’ve listened to our customers, our staff, local community groups and councillors and based on their feedback we’ll be implementing our new network of bus services from 22 September 2019.

“Overall, most customers will see an improvement with more punctual and frequent buses. Where journeys involve a change of bus we’ve worked hard to better coordinate our services to make it simpler and easier for our customers.

“We’re introducing new links to the University Hospital and Westwood Business Park as well as connecting customers from across the city to important faith, community and health centres. To support these changes we’re delighted to create more jobs in Coventry by employing more drivers and running more buses to help improve the service we offer.”

The changes come after a consultation in June 2019 with around 1,500 customers, staff and stakeholders completing the consultation survey, responding to route specific questions.

85% of those that completed the survey said buses should serve Eagle Street to cater for the faith, community and health centres. National Express Coventry is introducing a new 3 and 3A service along Eagle Street and Springfield Road.

92% were in favour of running more buses at peak times on the 5 and 7 through Coundon. More peak buses will be introduced and the service will be better coordinated during off-peak periods to reduce customer waiting time.