The South Wales operator is investing in new digital technology to boost its connectivity with drivers
Newport Transport says it has transformed its driver experience through the deployment of the Omnibus driver app, OmniENGAGE. The app, accessible via smartphone, offers drivers real-time work management and gives operators control over alerts distribution. It means that drivers can more easily access their upcoming work and rota details as well as hours worked, and request leave, shift swaps, or express availability for additional duties, ensuring access to overtime opportunities.
Omnibus says that the integration of the driver app with Newport Transport’s existing Omnibus depot allocation system (OmniDAS) will streamline the company’s business operations by automating driver requests and enquiries, reducing administrative burdens.
Operations Director at Newport Transport Morgan Stevens said: “OmniENGAGE represents a pivotal step forward for Newport Transport, not only in bolstering driver morale but also in streamlining our operations.
“By providing our drivers with the tools they need for real-time work management and seamless communication, we have fostered a more engaged and motivated workforce. This heightened level of engagement translates into smoother operations, improved service delivery and ultimately, an enhanced experience for our passengers. OmniENGAGE is more than just a solution for Newport Transport – it’s a catalyst for positive change across our entire organisation.”
Software Director at Omnibus and EPM Nick Brookes said: “Communication is vitally important to help improve driver morale and retention. With OmniENGAGE, Newport Transport will be able to improve communication with drivers by removing the shortcomings of traditional methods, leading to a smoother operation and ultimately improving the passenger experience.”