On the High Street

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What’s the price of coach operators having a High Street presence, asks Leo Pard

There was a time when many coach operators had a High Street presence, but our coaching insider points out that times have changed

If you run your excursions and tours business solely out of a shop as opposed to being depot-based, the question that is now often being asked is ‘do I need a High Street presence anymore?’

If you go back 20 years or so, High Street travel agents were usually part of a nationwide network such as Thompson and the like, but in suburbia you would also usually find coach operator-owned travel agents complete with the scale model of a Wallace Arnold coach in the window. I wonder for one thing where all those have gone? That aside, the booking office for the coach operator that offered not only their own tours and excursions, but a walk-in private hire facility have all but disappeared. […]

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