Stephensons of Essex has chosen TransMach as its complete ticketing partner, deploying the company’s TM500 fixed ETM on all 150 of its vehicles, having initially selected it for its local subsidiary NIBS Buses in 2023 before chosing to install the Android-based machines on its entire fleet.
The upgrade facilitates contactless travel on all the operator’s scheduled and school services across Essex, Cambridgeshire and West Suffolk and includes a mobile app for operational use which allows transport managers to monitor services and stay in touch with drivers more efficiently, as well as enabling the operator to manage BODS compliance, revenue, schedule adherence, passenger loading and service performance.
TransMach Director Minesh Vandra said: “We are delighted to further strengthen our relationship with Stephensons of Essex, following the work we have done together to improve its operation in many areas with upgraded ETMs and cloud-based management support. Our mission is to ensure that operators are 100% confident in switching seamlessly to our industry leading smart ticketing solution, which delivers value for money, that’s backed up by an expert and friendly technical support team. We recognise that customers benefit from our personal touch and bespoke client-led ticketing community approach to every project. We anticipate that TransMach will continue to attract operators of every size to consider our proven proposition.”
Stephensons Chairman Bill Hiron added: “It’s been a pleasure to work with the team at TransMach to roll out the TM500 machines across our fleet. They have gone out of their way to accommodate our specific requirements. TransMach also appreciates that Stephensons doesn’t have a team of technical specialists to implement new systems or solve any teething problems that arise. The implementation has been stress-free and our drivers have also adapted to the new ETM quickly.”
