South Yorkshire Mayoral Combined Authority (SYMCA) has selected Velociti Solutions’ contract management and performance system to support its journey of improving its bus network, allowing it to evaluate the performance of the new contracted network, focusing on identifying strengths and pinpointing areas for improvement.
Velociti’s contract performance solution will allow SYMCA to manage all aspects of contract management and monitoring through a single platform, offering analysis of the network and enabling the benchmarking of operators against key performance indicators. In addition to contract performance, SYMCA has also invested in ETM DAS to capture and analyse every passenger transaction within the contracted network, including data on ticket types purchased and total passenger numbers.
Director of Bus Reform at SYMCA Matt Goggins said: “As we transition towards a franchised network, it is essential that we have the right tools in place to manage and monitor network performance cost-effectively. Gaining a deeper understanding of our contracted network is critical to improving services and increasing bus usage across South Yorkshire. Having all performance metrics readily available in one platform is invaluable; it will save us valuable time on administrative tasks and enable us to develop improvement plans based on in-depth and accurate data.”
Chief Customer Officer at Velociti Solutions Nick Brookes added: “We are excited to assist SYMCA in its efforts to enhance bus service delivery in South Yorkshire. Greater collaboration between Local Transport Authorities (LTAs) and bus operators is vital, whether a region opts for a franchised or enhanced partnership model. Transparency is key, and that is what contract performance provides: clear metrics that empower LTAs to make data-driven decisions that meet the needs of passengers, ultimately leading to increased patronage.”
