Peter Knight, Scottish Citylink’s Operations Director, tells Angela Youngman how the operator’s control centre team performed impressively during the stormy weather of February 2018, leading to UK Coach Awards success
Keeping 170 Scottish Citylink and megabus.com coaches operating nationwide to a tight daily schedule is no mean feat – but doing it while under the immense pressure resulting from extreme weather conditions creates a serious challenge for any team.
It was precisely that situation Scottish Citylink was faced with just over a year ago, when the ‘Beast from the East’ hit the UK. It was an emergency situation of epic proportions. The resulting teamwork between controllers and drivers went beyond anything that Operations Director, Peter Knight, could ever have expected. The judges at the 2019 UK Coach Awards were equally impressed and had no hesitation in awarding them a Gold Award for their superb work. The team were nothing short of heroic in their attempts to get customers to their destinations with the minimum of inconvenience. So, what made this control centre team stand out beyond all others?
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