The importance of accessibility

22/08/2017 WebSupport Face-to-Face Interviews, Features

Victoria Garcia, Accessibility and Communities Officer at Brighton & Hove Bus Company and Metrobus, outlines to Jade Smith how the operator ensures its services are available for everyone

Imet Victoria at Brighton & Hove Buses’ (B&H) office in Hove. She was immediately welcoming and gave me a tour of the depot, even promising me a ride through the bus wash as that is still something on my bucket list.

It was clear Victoria is passionate about her role and the importance of accessibility in buses. She went into detail about how she ensures that the bus is a welcoming and easy-to-use mode of transport for all.

Victoria Garcia

Victoria said that she’d been around buses her whole life as her family was involved in the bus industry “I spent my childhood immersed in buses as my family were involved in them and now I live and breathe them,” Victoria enthused. “I don’t drive due to my heart machine and having epilepsy, so I get the bus everywhere. As I’m a passenger I know how our customers feel, which I think is vital to fully understand the business. […]

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