The unsung hero

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Jim was on holiday when the awards ceremony took place, his line manager attending to collect the award on his behalf

Jim Orr took home the Unsung Heroes Gold Award at this year’s UK Coach Awards for his work on Scottish Citylink’s 900 service. Angela Youngman found out why he was the natural choice for the award

Jim Orr undoubtedly has one of the most difficult jobs in Scottish Citylink. […]

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