Ticking the boxes

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Our insider highlights how administering a typical coach operation involved in education transport has become much more complicated for all involved, despite advances in office technology

There are of course those past the age of 50 who went to work in coach offices when the only machinery was a typewriter, perhaps a telex machine and a complete room dedicated to a Rank Xerox photocopier for which each department that used it had to sign for the number of copies taken.

The diary was a large book with daily spreads that were roughly two A3 sheets wide and everything was written in pencil. The detail was manually done in the traffic office which took a long time. The typing pool would then type out each work ticket, a process that could take several hours, before passing them back to the traffic office again for ‘despatch’.[…]

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