Ticpoi unveils AI-powered chatbot customer interface

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Canadian bus ticketing and management platform Ticpoi says it is thrilled to be able to introduce its latest feature, an AI (artificial intelligence)-powered chatbot, designed to enrich the customer support capabilities of its existing platform. Ticpoi says the new addition offers a giant leap forward in delivering a seamless and intelligent self-service support experience to its users.

Ticpoi offers an array of features including ticket booking, ticket management, manifest generation, onboarding solutions, customer management tools, connected travel services, SEO content optimisation, content and campaign management, and bus parcel management and sales, among others. With the addition of the AI-powered chatbot, Ticpoi says its customers will now be able to leverage the capabilities of OpenAI’s ChatGPT infrastructure to receive instant and accurate support.

The chatbot acts as a virtual assistant, providing prompt responses and real-time assistance to user queries, 24/7. “Our goal at Ticpoi has always been to provide an all-in-one platform that meets the diverse needs of the bus travel industry,” said Kazim Kargi, Ticpoi CTO. “The integration of our AI-powered chatbot further reinforces our commitment to revolutionising customer support. We want to empower our users with intelligent, self-service solutions that streamline their experience and enhance their satisfaction.”

The chatbot’s capabilities extend beyond general support inquiries, and Ticpoi says it can also provide up-to-date information on bus schedules, ticket availability, pricing, on-board amenities, and other useful information, using live data to ensure that customers have the most accurate and relevant information, whilst offering reduced waiting times, increased responsiveness, and improved operational efficiency, as the chatbot can handle multiple inquiries simultaneously. Ticpoi says it will continue to explore opportunities to deploy technology and provide advanced solutions to its users, and describes the chatbot as a significant milestone in its journey towards enhancing customer support and elevating the bus ticketing and management experience.