Time for change

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Expecting new passengers to know about timetable changes if they’re not well-publicised is ludicrous, says Claire. MIKE McNIVEN

Claire Walters, CEO of Bus Users UK, explains why it’s so important for bus companies to communicate timetable changes effectively

It’s that time of year again (well, one of them) when many bus companies change over to a winter timetable and our telephone lines start ringing with confused passengers who really want to catch the bus, but it’s not there… […]

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