USA
Transdev USA has launched a new partnership with the Central Ohio Transit Authority (COTA) in which it is overseeing COTA’s Mainstream paratransit and Mainstream On Demand services. This will include all aspects of service operation including scheduling and dispatching, reservations, the operation and maintenance of its 73 vehicles and the hiring and training of the corresponding personnel.
COTA Mainstream offers origin-to-destination rides for people whose functional limitations prevent them from riding the operator’s fixed route services. Eligible riders can choose from the Mainstream service where passengers can reserve their shared-ride trip through the COTA reservations department phone line, email or fax line or Mainstream On Demand, where passengers contact the call centre to reserve private, accessible, same-day, non-stop, door-to-door journeys.
Bill Spraul, Transdev’s Regional Vice President for its south-central region, said: “We’re proud to add this contract to our portfolio. COTA is well known, both in the Midwest and nationally, for being a very innovative and forward-thinking system – just one more reason why this partnership is such a great fit. Transdev is committed to a smooth, seamless transition of services. Nothing will change for our new passengers. The service they rely on will continue to be available where and when they need it – just as they deserve. We look forward to sharing our best practices, evaluating new technology options and leveraging our safety expertise to ensure our new passengers enjoy a positive customer experience every time they use our service. For us, it’s always about providing safe, consistent and reliable service to our passengers.”
