TransMach contactless ticketing increases Hulleys patronage by 10%

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The Android-based TransMach TM500 machines used by Hulleys. TRANSMACH

Hulleys of Baslow has seen an increase in passenger numbers since it deployed TransMach TM500 machines on its fleet

Hulleys of Baslow has reported a 10% increase in passenger journeys in under a year since upgrading to the latest contactless on-bus payment system from cloud-based ticketing specialist TransMach. Celebrating its centenary in 2021 and operating scheduled routes across the Peak District and South Yorkshire, Hulleys deployed TransMach’s TM500 payment terminal technology across its 25-strong bus fleet in July last year. The Android-based TM500 enables passengers to pay with a contactless card or smartphone via the Littlepay payment processing platform and also scans ITSO-based smartcard passes from all providers, as well as instantly validating QR-coded tickets.

TransMach’s system has also enabled Hulleys to provide passengers with real-time vehicle location information through its use of an optional Bus Open Data Service (BODS)-compatible SIRI data feed and GPS tracking. Fully integrated into the TM500 terminal, the SIRI feed allows the operator to update passengers with real-time service information.

Alf Crofts, Hulleys of Baslow’s Managing Director, commented: “As an existing supplier to our business, TransMach was the natural choice for our upgrade to contactless ticketing, based on our existing relationship and the customer-friendly support we receive. Contactless has helped Hulleys to increase passenger numbers and convenience, especially in the current climate where people prefer not to handle cash. It took minutes to train our drivers on how to use the TM500 terminal, while the back-office system allows new routes to be added and schedule changes to be made with just a few mouse clicks.”

Minesh Vandra, TransMach’s Director, added: “As an existing customer, we are delighted that Hulleys has chosen TransMach contactless technology and our cloud-based fares management system. The benefits of contactless are clearly demonstrated by Hulleys, with a 10% uplift in patronage, increased convenience for passengers and drivers and fully connected ticketing software, enabling TransMach to offer the fastest scanning system on the market. Around 90% of small to medium-sized operators are still using early generation ticketing machines and we are focused on helping these businesses to upgrade cost effectively to the latest technology. TransMach also recognises and appreciates the recommendations from customers in this important area. Our competitively-priced bespoke ticketing solutions are also designed to be compliant with the terms and conditions for the Department for Transport’s Covid-19 Bus Services Support Grant (CBSSG) restart funding, as well as other Smart Grants from local authorities.”

Equipped with an eight-inch LCD touch screen and a high-speed thermal printer, the TM500 features a 4G data connection, enabling boarding data to be logged through TransMach’s bespoke cloud-based back-office system. Accessible via any web browser, this automatically produces concession fare reports, thereby reducing administration and generating faster electronic reimbursement for the operator. It is also compatible with TransMach’s TMCloud mobile app, which provides bus tracking, revenue and passenger loading data and driver messaging.