Transport for Wales (TfW) is to improve the performance of its TrawsCymru contracted bus services with the adoption of EPM’s new solution, Contract Performance. Developed for local transport authorities, the system manages all stages of contract procurement, management, and performance analysis in one platform.
TfW says a key aim is to improve the quality of the service delivery of its contracted network to encourage people to use public transport, and as such it is keen to manage contract performance efficiently and consistently using the data available from systems that support bus operations to automate monitoring and analysis, rather than it being a manual and time intensive task.
Working in partnership with TfW, EPM designed a solution that enables it to manage all stages of contract management, including performance analysis, and which standardises processes as well as providing the capability to benchmark operators against key performance indicators. EPM says the solution provides an overall performance score for the contracted network and for individual operators using a combination of existing data from EPM and third-party solutions. Bus operators are then scored based on three key standards: reliability, driver, vehicle and operator processes, which includes vehicle maintenance.
EPM explains that integration with the EPM Insights platform provides advanced analytics, whilst the reporting capability allows TfW to drill down into the data and investigate the root cause of any identified issues and gain a deeper understanding of individual operator scores. Management information can provide actionable insights to drive network improvements and improve passenger satisfaction.
Lee Robinson, Development Director for Mid, North and Rural Wales at Transport for Wales, said: “Our aim at TfW is to make public transport an easy and obvious choice for the people of Wales, to encourage behaviour change and modal shift and support Welsh Government policy direction. We are confident the Contract Performance solution will support us in achieving our goal and that it will provide us with valuable in-depth knowledge and understanding of the TrawsCymru contracted network.
“A key aspect of the platform is monitoring the performance of our contracts and having on-demand visibility of this will enable us to develop improvement plans and ensure a quality service is being delivered to meet the needs of our local communities.”
Nick Brookes, software director at EPM Group, added: “We’re delighted to have worked with Transport for Wales to develop a solution that addresses their requirements but also helps other local transport authorities across the UK to improve the passenger experience and support growing patronage.”
