Trent Barton wins Derbyshire Business of the Year title

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Trent Barton has been named Derbyshire Business of the Year – and scooped the ‘Excellence in Customer Service’ award – at the Derbyshire Business Awards.

Members of the customer service team celebrating the award win. TRENT BARTON

Held at the city’s Pride Park Stadium earlier this month, a total of 12 companies were presented with accolades at the ceremony.

Managing Director, Jeff Counsell was presented with the two trophies, accompanied by colleagues from across the company.

He commented: “It’s an absolute honour to be named as Business of the Year.

“Winning these awards is a proud achievement for all our team members, each striving every working day to create a really positive experience for all our customers.

“Our ongoing history of innovation covers service branding, a money back guarantee, smartcards, intelligent pricing, all mod cons on-board and off, dynamic communication and tactics to improve punctuality.

“Our primary objective is to provide an experience that continues to delight existing customers plus attracts and converts new customers into regular bus users.

“Over the past few years, our customer satisfaction scores have been amongst the highest in the country, and our drivers have been rated as the best on the road by Transport Focus; it’s fantastic to be recognised locally.

“We passionately believe that public transport – and buses in particular – have an essential role to play is keeping people connected, reducing congestion and improving the air quality in our towns and cities.”