UITP adopts new Passenger Charter alongside the European Passengers Federation

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In order, it says, to best meet the needs of all customers, The International Association of Public Transport (UITP) has released the new version of its Passenger Charter, updated alongside the European Passengers Federation (EPF).

It was signed by UITP Secretary General Mohamed Mezghani, EU Committee Chair Ulrich Weber, Michel Quidort, EPF President and Willy Smeulders, member of the EPF Management Board, during the most recent UITP EU Committee meeting.

UITP and the EPF have worked together to update the Charter, previously released in 2006, to make sure it is in line with the needs of European public transport passengers.

The new text takes over the technological and legislative developments in the past 13 years, such as e-ticketing, real-time information and new passengers’ rights regulations.

“UITP is pleased to launch this new passenger charter together with the EPF, ” said Mohamed. “It reflects the current technological improvements which the public transport sector is embracing, while ensuring the fundamental passengers’ rights defined by EU law.

“We encourage our European members to make use of this newly-updated document.”

The Charter represents a tool which provides an opportunity to reinforce the dialogue between customers, operators, and authorities.

“EPF is glad to be part of this work together with UITP, and hopes that the public transport sector will make broad use of this charter, for the benefits of the European passengers,” said Michel.

The Charter can be viewed at: www.uitp.org/sites/default/files/cck-focus-papers-files/PASSENGER%20CHARTER%20-%20SIGNED%20VERSION.pdf

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