Unsung hero

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Stagecoach Midlands’ Matt Begg talks to Madaline Dunn about his job as Revenue Protection Inspector and his surprise win at the 2018 UK Bus Awards

Matt Begg started working for Stagecoach Midlands in March of 2004 after working exclusively in heavy industry as a fabricator and metal worker. He fancied a change or, as he called it, a “clean job” and having always enjoyed driving, Matt decided to try something new and entered the bus industry.

The job was completely unlike anything he had done before: “I had experience of dealing with customers and the social aspect of the job, but I’d never driven a large vehicle, anything bigger than a van,” said Matt. He completed the training which took two weeks, and then started his new career: “I did my training way back when there wasn’t CPC and all the rest of it,” Matt said, chuckling.

A varied role
Matt has now worked as a Revenue Protection Inspector for 10 years and describes the role as incredibly varied. As soon as he began to list his day-to-day duties, it was apparent that the judges hit the nail on the head when they said that the title of Revenue Protection Inspector does not reflect the sheer range of his responsibilities. […]

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