We are family

News stories are free to read. Click here for full access to all the features, articles and archive from only £8.99.

Family-friendly rosters and question and answer sessions complete with chocolate cake – no wonder everyone is so happy at Arriva’s Brixton Garage, says Naomi MacKay

Run by Brixton Garage is route 59; a New Routemaster is seen here operating the route, passing over Waterloo Bridge. MIKE SHEATHER

With more than 350 staff and more than 100 buses, Arriva’s Brixton Garage covers an area from Kings Cross to Croydon. In a large, busy garage it would be easy for the people to be forgotten, but keeping everyone happy is at the core of what they do at this award-winning garage.

There is no ‘them and us’, and the whole workforce gels as a team, helped no doubt by the open forums that are held regularly. And to make them a little more interesting than a simple question and answer session, Operating Manager Nicole Russell has added a little sweetener to the mix. “We did a bake-off,” she said.

“Each department – operating, engineering, performance, health and safety etc – had to bake a cake, and we all went around the room, sharing problems, asking questions and eating cake.” […]

Are you enjoying this feature? Why not subscribe to continue reading?

Subscribe for 4 issues/weeks from only £2.99
Or login if you are already a subscriber

By subscribing you will benefit from:

  • Operator & Supplier Profiles
  • Face-to-Face Interviews
  • Lastest News
  • Test Drives and Reviews
  • Legal Updates
  • Route Focus
  • Industry Insider Opinions
  • Passenger Perspective
  • Vehicle Launches
  • and much more!