Vehicle tracking has come a long way, with many operators now providing customers with phone apps so they can track the bus they intend to catch. But before this someone was already working away behind the scenes to develop a website that has become well known and respected. Richard Sharman talks to the person who created and runs bustimes.org
Technology has truly transformed the passenger experience of catching a coach or bus, this is mainly thanks to the development of ticket machine equipment that can now provide a vast amount of data to the operator. They in-turn have the option to share that information via an app or website with their customers.
In 2020 this technology reached its optimum level, with the introduction of passenger levels on board the bus, this additional level was always on the horizon to be introduced but the recent pandemic made it an immediate necessity to build passenger’s confidence back when travelling on a bus.
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