For the first time, the Bus Passenger Survey from Transport Focus will be taking place in Wales, along with England and Scotland.
The support of the Welsh Government and main bus operators in Wales secured a Wales-wide survey this year.
The Bus Passenger Survey has now become a recognised measure of bus passenger satisfaction and an influential and useful tool for benchmarking and comparing the views of passengers. In total, Transport Focus are expects to cover around 50 authority and operator areas in England, plus Scotland and the Wales-wide network. It aims to gather responses from over 45,000 passengers as a result of working with transport authorities, bus operators and the Welsh Government.
Fieldworkers will be on buses during September, October and November, encouraging passengers to take part in the survey. Passengers are able to complete the questionnaire either on paper or online.
