Stockport-based Belle Vue Manchester has gained membership of the Guild of British Coach Operators after passing an independent audit of its operations with flying colours. Membership of the Guild is only open to companies which attain a 100% rating in an inspection carried out by independent firm Lloyd Morgan Group.
The audit covers quality standards of customer service, including punctuality and having 24-hour emergency back-up, as well as areas such as employee training and development, fleet safety and maintenance, road risk and safety management, regulatory compliance and financial stability.
Due to its exacting standards, the Guild has an elite membership of just 20 companies nationwide with a proven pedigree.
Managing Director of Belle Vue Phil Hitchen said gaining membership of the Guild at the first time of asking was a feather in the cap for the company. He added: “It’s a prestigious organisation to join, but we don’t see it as a glorified badge. We have good systems and processes across the business, and we are committed to providing the highest quality of service to our passengers and the best possible environment in which our team can develop their skills and careers.
“Joining the Guild will enable us to share best practice with our industry peers and continue to elevate our standards and those of other leading operators.”
The guild’s members share a quality ethos and meet regularly to provide mutual advice and guidance, including specialist groups for training, engineering, and operations. Guild chairman Anthony Winson said: “We are delighted to welcome Belle Vue to Guild membership, having passed our audit process with flying colours. As a hugely-respected operator, we are confident Phil Hitchen and the Belle Vue team will have much to gain from joining, as will we from their undoubted reputation and expertise within the coach industry.”
Belle Vue has a diverse and growing fleet which carries around two million passengers a year across the UK and Europe and covers the education and corporate sectors, private hire and touring groups, as well as express inter-city services after teaming up with FlixBus earlier this year.
