Can we book our holiday online? It’s so convenient

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Alan Payling considers the implications for the coach trade of a report that shows that an increasing number of over-65s are shopping online

It was a bright, sunny afternoon when I pulled up outside a seafront hotel in Torbay to drop off one of my information packs with a coach driver that was staying there. I’ll call the company concerned Roger’s Travel. It turned out that the owners of the family-run company were operating one of their tours themselves from just outside a major city in the north of England. When I arrived they were sat on the coach enjoying a break and a hot drink after their journey south. I’d met the younger members of the family a few times before but not Mr. and Mrs.
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