Cardiff Bus pauses active tickets during Wales national lockdown

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Following the Welsh Government’s announcement of a national lockdown until 9 November, Cardiff Bus users have been given the option to pause their active tickets. After the further lockdown was declared from Friday 23 October, the operator placed a pause on its active 4 Week To Go, 4 Week To Go Plus and annual tickets to help relieve financial stress for customers.

CPT Cymru Director, John Pockett stated in a recent blog post on Movingforwardtogether.uk: “The pandemic seems to be causing a new challenge every week for bus and coach operators in Wales”.

Gareth Stevens, Commercial Director at Cardiff Bus says, “Following the Welsh Government announcement of a national lockdown until 9 November, people should stay at home and pubs, restaurants, hotels and non-essential shops must shut. We can give our mobile app users an instant ticket pause with easy re-activation, either immediately such as for key workers or at a later date, so that those with tickets won’t lose out on travel already paid for”.

The company’s app and website are provided by Passenger, which has worked to respond to Government announcements, and release updates with the tools needed to help operators and users navigate the changing and uncertain travel landscape.

Passenger CEO Tom Quay said “Our team remains dedicated to supporting operators across the country. Crucial updates are being delivered in a matter of days as we respond to varied and constantly shifting industry needs and requests”.

Cardiff Bus has enabled passengers using active tickets on its app to pause them during the Welsh national lockdown. CARDIFF BUS