Buses

Engaging and delivering

Matt Kitchin is Stagecoach Manchester’s Operations Director. He talks to Andy Izatt about how the company is focusing on staff engagement to deliver consistent quality customer service

Buses

Driven to deliver

Stagecoach’s engineering apprenticeship scheme has had a number of success stories over the years. Peter Jackson sat down with two of them: Stockport Fleet Engineer Ben Coghlan and Middleton Depot Engineer Jack Abbott

Buses

Daring to be different

The bus industry isn’t always top of the list for university graduates looking to kickstart their careers. For Sarah Dyer it was a perfect fit though, as she explained to Peter Jackson

Bus News

All about the people

James Freeman has been Managing Director of First West of England since October 2014. It’s a role he approached First about taking on and as he explained to Andy Izatt just over three years later, […]

Bus News

Weston fit for the future

Returning Weston to its former glory while dealing with a host of challenges is no mean feat, as Chris Hanson explains to Dominic Ward It’s fair to say that Weston-super-Mare’s (WsM) depot has faced its […]

Bus News

Pillar of the community

Sue Arrowsmith, External Business Relationship Manager at First West of England, talks to Jade Smith about her involvement in the community engagement side of the business Sue joined First Bus eight years ago as a […]

Bus News

Greener engineering

Rich Northey, Engineering Director at First West of England, explains to Jade Smith what improvements have recently been made to the engineering side of the business, where the focus is now on greener bus operations […]

Bus News

Fares fair

Dominic Ward speaks to Punctuality and Reliability Manager, Matt Parker, and Commercial Manager, Simon Ford, about smart-ticketing and fare structures for First West of England In a small office at Bristol’s Lawrence Hill depot, some […]